Assistance

Have you encountered a bug in the use of the CMS and do not know how to deal with it?
To verify what the problem is we must be able to carry out tests so we proceed as follows:

1) Phase 1: Preliminary analysis (120.00 euros + IVA).
This phase includes:

• file server and database backup;
• loading the project on our area;
• running tests to try to find the problem.

For this phase you will need to provide me:

• the backup of file servers and databases or the credentials to be able to perform these backups;
• login credentials to the website as an administrator.

2) Phase 2: Fixing the bug (cost to be defined)
Once the problem is identified, we will be able to quantify the costs for resolution.

If it is a trivial thing (e.g. a human error committed by the user), the resolution will be understood as it has already been anticipated for Phase 1.

If not, we will indicate the additional termination costs and the customer will tell us whether or not to proceed.

The prices indicated must be paid before the interventions.